Shipping & Returns

Switzerland

Free shipping on all Swiss orders. Estimated delivery: 10–15 business days from order confirmation.

International

Free international shipping on all orders. Estimated delivery: up to 25 business days from order confirmation.

Made to Order

Every Caply cap is produced individually after your order is placed. Please allow 3–5 business days production time on top of the shipping duration. This is not off-the-shelf retail — your cap is made for you.

Tracking

Once your order is dispatched by our production partner Gelato AS, you will receive a tracking link by email.

Returns

Because every Caply cap is made to order specifically for you, we do not accept returns for change of mind, sizing issues, or personal preference.

Exceptions:

Production defect (wrong product, print error, or damaged on delivery): we will send a replacement at no charge. Please contact us within 14 days of receiving your order and include a photo of the defect and your order number.
Wrong product delivered: we will arrange an immediate replacement.
Lost package: if your package has not arrived within 30 days of the expected delivery date, contact us. We will open an investigation with the carrier. If loss is confirmed, we will dispatch a replacement.

Liability for Shipping Delays

Shipping is handled by third-party carriers (e.g. Swiss Post, DHL) arranged through our production partner Gelato AS (Norway). Caply is not liable for delays caused by third-party carriers, customs clearance, force majeure events, or incorrect delivery addresses. Delivery times stated above are estimates, not guarantees.