Terms and Conditions

As of: July 2026

Note: These Terms and Conditions are written in plain, accessible language. In the event of a dispute, Swiss law applies, in particular the Code of Obligations (CO).

1. Contracting Parties

The purchase contract is concluded between:

Woestenburg Caply
Sole proprietorship
Canton Zug, Switzerland
Email: info@mycaply.com
(hereinafter “Caply”, “we” or “us”)

and the purchasing person (hereinafter “buyer” or “customer”).

2. Contract Formation

By submitting an order in the online shop, the buyer makes a binding offer to purchase. The contract is formed upon dispatch of an order confirmation by email. We reserve the right to decline orders without giving reasons.

3. Prices and Payment

All prices are stated in Swiss Francs (CHF). Caply is not subject to VAT (annual turnover below CHF 100,000, Art. 10 MWSTG); accordingly, no VAT is charged.

Accepted payment methods: credit card (Visa, Mastercard, American Express) and the digital wallets offered at checkout, such as Shop Pay, Apple Pay and Google Pay. Payment is processed via Shopify Payments, a service of Shopify Inc. Caply does not have access to full payment data.

4. Production and Delivery

All products are made individually on receipt of order (print-on-demand). Our production partner is Gelato AS, Norway, who ships the goods directly to the buyer.

Production time: 3–5 business days from order confirmation.
Delivery time Switzerland: 10–15 business days.
Delivery time International: up to 25 business days.

Delivery times are non-binding estimates. Caply accepts no liability for delays caused by Gelato AS, shipping carriers, customs authorities, or other third parties.

Free shipping to Switzerland and internationally.

5. Limitation of Liability

Caply operates an online shop on the Shopify Inc. (USA/Ireland) platform and uses Gelato AS (Norway) as production and fulfilment partner. As an intermediary between buyer and third-party providers, the following applies:

  • Third-party errors: Caply is not liable for errors, delays, quality defects, or damages caused directly by Gelato AS, Shopify Inc., or shipping carriers. In the event of a proven production defect (wrong product, print error, or damaged on delivery), a replacement product will be dispatched at Caply’s expense — provided the defect is reported within 14 days of receipt by email with photographic evidence.
  • Lost packages: In the event of a lost shipment, this must be reported to the carrier and to Caply within 30 days of the expected delivery date. Caply will initiate an investigation and, if loss is confirmed, dispatch a replacement. A refund of the purchase price is only possible if replacement is not feasible.
  • Cookies and tracking: The shop uses technically necessary cookies and optionally analytics tools (Google Analytics, Meta Pixel). Responsibility for data processing by these third-party providers lies with the respective providers. Caply is not liable for the data protection practices of Google, Meta, or Shopify.
  • Shop availability: Caply accepts no liability for technical failures of the Shopify system, payment service providers, or other third-party infrastructure.

These limitations of liability do not apply in cases of wilful misconduct or gross negligence by Caply (Art. 100 CO). The statutory rights of buyers remain unaffected.

6. Returns and Right of Withdrawal

As all products are made to order (custom-made goods), there is no general right of return or exchange for change of mind, sizing issues, or personal preference.

Exceptions:

  • Production defect (incorrectly produced, damaged on delivery): replacement within 14 days of reporting
  • Wrong product delivered: immediate replacement
  • Lost package: replacement on confirmed loss (see Section 5)

For complaints: info@mycaply.com with a photo of the defect and your order number.

7. Retention of Title

Goods remain the property of Caply until full payment has been received.

8. Privacy

The processing of personal data is governed by our Privacy Policy, which forms part of these Terms and Conditions.

9. Governing Law and Jurisdiction

Swiss law applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes is Canton Zug, Switzerland.

10. Amendments to these Terms

Caply reserves the right to amend these Terms and Conditions at any time. The version in force at the time of the order shall apply.

11. Dispute Resolution

In the event of a dispute, we recommend direct contact first: info@mycaply.com. We are willing to seek amicable solutions. There is no obligation to participate in formal dispute resolution proceedings.